How to Describe and Document a Process

This live, interactive virtual training is conducted by a top Advisera expert, who will work with a small group using practical examples that will help you understand the purpose of the process, how you should document it, and how to measure its efficiency.


Carlos Pereira da Cruz






Live virtual training


2 hours

Currently, we don't have scheduled live virtual training, please submit your interest, and we will contact you once we schedule the date.


Hands-on training with the following practical examples (exercises):

Determine the purpose of the process
Determine indicators for measuring the effectiveness of the process
Set the limits of the process
Describe the process from beginning to end
Determine indicators for measuring the process efficiency
Describe the activities


With each purchase, you receive:

Certificate issued by Advisera
Student workbook
Template for documenting a process

Carlos Pereira da Cruz

Lead ISO 9001/ISO 14001 Expert


Carlos Pereira da Cruz has 30 years of experience helping various organizations including industrial, healthcare, and service companies in the implementation of management systems.

He is certified as a Lead Auditor for ISO 9001 and ISO 14001, with vast experience as a consultant, certification auditor, trainer, and author of various books and articles related to ISO 9001 and ISO 14001 standards.

His main concern has been incorporating a business point of view with a strong focus on results when implementing or reviewing management systems.

He has an MSc in Chemical Engineering and a post-graduation on Quality Engineering from CEQUAL.


In which language are the live virtual trainings delivered?

Live virtual trainings are currently delivered in English only. Contact us if you would like the trainings to be delivered in other languages.

How is the live virtual training delivered?

Live virtual training is delivered via Zoom, offering you a full video and audio experience with our expert/trainer.

What do I need to participate in the live virtual training?

Once you purchase access to the live virtual training, you will need a computer with any internet browser, a video camera (optional), speakers, and a microphone.

Why do I need speakers and a microphone?

The training is interactive, and during the training you will need to complete the exercises and present your ideas to the expert in order for the expert to be able to guide you and provide you with the best learning experience.

Is the number of seats limited?

Yes, in order to keep the training at its best quality, we allow a maximum of 10 students per virtual training.



  • ASIC is recognised by UKVI in UK, is a member of the CHEA International Quality Group in USA, is a member of the British Quality Foundation, and is an institutional member of European Distance and E-Learning Network.

  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.