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You did not pass the exam

Unfortunately, you did not pass the exam because you didn't score at least 50% for each Competency and at least 70% for each Competency unit. You can retake the exam free of charge. You'll be answering questions only from the Competency unit that you failed. If you have a complaint or wish to appeal against the outcome of your exam, please write to training@advisera.com. All queries will be dealt with promptly.

Unfortunately, you did not pass the exam because you didn’t score at least 50% for each Competency and at least 70% for each Competency unit.

You can retake the exam free of charge. You’ll be answering questions only from the Competency unit that you failed.

If you have a complaint or wish to appeal against the outcome of your exam, please write to training@advisera.com. All queries will be dealt with promptly.

Money-back guarantee

How does the money-back guarantee work?

Your purchase includes up to 3 exam attempts (1 initial attempt + 2 free retakes). If you don't pass after all attempts, you're eligible for a full refund. Simply contact our support team, and we'll process your refund according to the guarantee terms.

If you offer a money-back guarantee, does this mean the exam is easy?

No - the exam is designed to properly assess your knowledge and understanding. The guarantee isn't about making the exam easy, but about giving you confidence to try without financial risk. With the right preparation, most learners pass successfully.

Can you guarantee that I will pass the exam?

No, we cannot guarantee a pass. Your success depends on your preparation and understanding of the material. However, we provide comprehensive training and multiple attempts to maximize your chances of passing.

If not everyone passes, how can you afford to offer this guarantee?

Most learners who complete the course and prepare adequately pass the exam. The guarantee is designed to reduce your risk, not replace effort. Because of high pass rates and strong preparation resources, only a small number of users request refunds.

Check full details and other conditions in our Exam Refund Policy.