| Introduction |
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Introduction to the course |
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| Module 1 - Introduction to ISO 9001 |
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Introduction to Module 1 |
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What is ISO 9001? |
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The structure of ISO 9001 |
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How ISO 9001 works |
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Quality management principles in ISO 9001 |
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00:00:00 |
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Introduction to the quality management system |
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00:00:00 |
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Implementing ISO 9001 requirements |
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00:00:00 |
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Implementing ISO 9001 as a project |
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00:00:00 |
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Documenting ISO 9001 requirements |
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00:00:00 |
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ISO 9001 benefits |
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00:00:00 |
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Your next steps |
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00:00:00 |
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Certification FAQs |
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00:00:00 |
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Recap quiz |
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00:00:00 |
| Module 2 – Establishing the QMS: Context, direction and leadership |
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Introduction to Module 2 |
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00:00:00 |
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Understanding your organization and its context [clause 4.1] |
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Understanding the needs and expectations of interested parties [clause 4.2] |
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Determining the scope of the QMS [clause 4.3] |
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Establishing the QMS and its processes: the process approach [clause 4.4] |
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Leadership and commitment [clause 5.1] |
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Quality policy [clause 5.2] |
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Organizational roles, responsibilities and authorities [clause 5.3] |
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00:00:00 |
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Your next steps |
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00:00:00 |
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Recap quiz |
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00:00:00 |
| Module 3 - Monitoring and measuring resources [clauses 7.1.5] |
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Introduction to Module 3 |
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00:00:00 |
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Addressing risks and opportunities [clause 6.1] |
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00:00:00 |
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Quality objectives [clause 6.2] |
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Planning of changes [clause 6.3] |
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Resources, people and organizational knowledge [clauses 7.1.1, 7.1.2 and 7.1.6] |
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Infrastructure and process environment [clauses 7.1.3 and 7.1.4] |
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Monitoring and measuring resources [clause 7.1.5] |
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00:00:00 |
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Competence [clause 7.2] |
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Awareness [clause 7.3] |
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Communication [clause 7.4] |
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Documented information [clause 7.5] |
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Your next steps |
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00:00:00 |
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Recap quiz |
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00:00:00 |
| Module 4 - Operating the QMS |
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Introduction to Module 4 |
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Operational planning and control [clause 8.1] |
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Requirements for products and services [clause 8.2] |
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Design and development of planning and inputs [clause 8.3] |
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Design and development controls, outputs and changes [clause 8.3] |
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Control of externally provided processes, products and services [clause 8.4] |
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Control of production and service provision [clause 8.5] |
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Post-production activities [clauses 8.5 and 8.6] |
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Control of nonconforming outputs [clause 8.7] |
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Operating the QMS [clause 8] |
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00:00:00 |
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Your next steps |
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00:00:00 |
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Recap quiz |
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00:00:00 |
| Module 5 – Evaluating and Improving the QMS |
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Introduction to Module 5 |
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00:00:00 |
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Monitoring, measurement, analysis and evaluation [clause 9.1] |
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Internal audit [clause 9.2] |
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Management review [clause 9.3] |
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Continual improvement [clause 10.1] |
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Nonconformities and corrective actions [clause 10.2] |
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00:00:00 |
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Your next steps |
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00:00:00 |
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Recap quiz |
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00:00:00 |
| Instructions for taking the exam |
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Instructions for taking the exam and obtaining the certificate |
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